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Hi! I'm Morgan, your 24/7 student support chatbot or virtual assistant. I can help answer your advising, academic success, financial aid, student account or registrar questions. I will do my best to help you, but if I can’t answer your question, I will connect you to someone who can. I look forward to chatting with you.

Text me your questions at 304-396-7241.

Or find me on the following websites:

Here are some tips to get you started.

  • Use question format and ask one question at a time.
  • Keep it simple. I use keywords to find your answer.
  • Don’t submit personal information. I provide general answers.
  • I’m not a real person, but I can help you connect to one. Just let me me know what department you are trying to reach by typing, “Contact department ____.”
  • Take advantage of my links and suggestions. If I can’t answer your specific question, I’ll provide helpful resources or contact information.
  • I speak multiple languages, including English, Chinese (Simplified), Spanish, and Vietnamese. Click on the globe icon at the top of my window and let’s talk!
  • You can clear our conversation or download a transcript of it. Click on the three dots next to the globe icon at the top of my window.
  • I’m learning all the time. If I can’t answer your question, I’ll work with my friends back at the office to assist you better next time.