MEET MORGAN
Hi! I'm Morgan, your 24/7 student support chatbot or virtual assistant. I can help answer your advising, academic success, financial aid, student account or registrar questions. I will do my best to help you, but if I can’t answer your question, I will connect you to someone who can. I look forward to chatting with you.
Text me your questions at 304-396-7241.
Or find me on the following websites:
- Advising: Advising.wvu.edu
- Financial Aid: Financialaid.wvu.edu
- The Hub: hub.wvu.edu
- Student Accounts: studentaccounts.wvu.edu
- Student Success: studentsuccess.wvu.edu
- Tutoring: Tutoring.wvu.edu
- Registrar's Office: Registrar.wvu.edu
Here are some tips to get you started.
- Use question format and ask one question at a time.
- Keep it simple. I use keywords to find your answer.
- Don’t submit personal information. I provide general answers.
- I’m not a real person, but I can help you connect to one. Just let me me know what department you are trying to reach by typing, “Contact department ____.”
- Take advantage of my links and suggestions. If I can’t answer your specific question, I’ll provide helpful resources or contact information.
- I speak multiple languages, including English, Chinese (Simplified), Spanish, and Vietnamese. Click on the globe icon at the top of my window and let’s talk!
- You can clear our conversation or download a transcript of it. Click on the three dots next to the globe icon at the top of my window.
- I’m learning all the time. If I can’t answer your question, I’ll work with my friends back at the office to assist you better next time.